How does Rapid Remote support work?

Our desktop sharing software allows us to, with your permission,  remotely view your computer’s processes and working functions on our own computer screen. While we examine your system, and identify and correct the problems and conflicts you experience, you are able to monitor our activities, and control our access as you see fit.

How long does the average remote support session last?

Average Rapid Remote sessions last about an hour. Depending on the state of your computer and the nature of the problem(s) it may be longer or shorter. In some cases, follow up appointments may be necessary to ensure complete satisfaction and resolution of your system problems.

Is it secure?

Absolutely! When you launch Rapid Remote you're initiating a temporary 128-bit encrypted connection between your computer and the technician. Only the authorized Technician can see or access your system.

Also, you are in control during the sessions! Only you can initiate the Rapid Remote support session and you can end a session anytime by simply closing the window on your desktop.  During your session you will be able to see the technician using your cursor to locate and fix the problems, but you can over-ride the Technicians control of the cursor using your own mouse .

Can you get into my computer after the session is over?

No, only you can initiate and log in to Rapid Remote Support and request a new session. The desktop sharing application and supporting tool that allow us to view and interact with your computer not installed on your computer and when run from our website, only runs in memory for the duration of your session. Also it automatically deletes from your system each time you log out of a session. Until you initiate a new session with a Rapid Remote Support Technician cannot access your computer.

Why should I use Rapid Remote Support over more traditional methods of computer repair?

By allowing our Technicians direct access to your computer at its resident location, you eliminate the frustration of explaining your computer’s problem(s),  or from performing
often complicated instructions over the telephone. Our personnel are able to interact directly with your system, thereby quickly and thoroughly diagnosing the problems and in effect, saving you time and money, while better ensuring that the problem is reliably and permanently corrected.

Lower costs incurred by using Rapid Remote enable us to manage operating costs and keep our rates affordable.

Is it easy to use?

Very! You can just sit back and relax while watching our Technician access your computer through the Internet and accurately diagnose the problem, and ensure that it is repaired in a timely manner. No frustration of explaining often complex issues to a someone over the phone.

Initiating a session with a Rapid Remote Support Technician is fast and simple, requiring just a few clicks of your mouse while the technician is chatting to you; the rest is left to us! Simply log in to isny.com, let go of the mouse and let us fix your computer!

What type of machines do you support?

We support all Windows and Macintosh computer systems as long as they're able to be connected to the internet!

Is your work guaranteed?

Our work is guaranteed for a period of 3 months from when the job was completed. This guarantee applies specifically to whatever was performed on your computer. This also applies to onsite computer repair.

What if the problem isn't fixed?

If our Technicians encounter a problem that they cannot repair, there is no charge.

Can you come to my home or office if I am in need of onsite support?

Yes if you are in the local area.